Posts

photo credit: www.amazon.com

058: Sam Walton, Customer Service and Communication in a Billion Dollar Business

photo credit: www.amazon.com

photo credit: www.amazon.com

Wal-Mart is the largest company in the world by revenue. They have over 2 million employees and generate over $450 billion a year in revenue (Wikipedia).

It was all started by one man just over 50 years ago – Sam Walton. In this autobiography written in the final years of his life while he was battling sickness, he opened up amazing details about his life and that of Wal-Mart.

In this episode, I discuss from the book:

  • Sam Walton’s perspective on communication
  • Structured vs Unstructured communication
  • 3 Types of Structured Communication
  • Sam Walton’s view on customer service and what he implemented that skyrocketed their sales
  • 5 things to create an extraordinary customer experience

Take a listen and let me know what you think. Enjoy!

IMG_3700

057: Tools for Destroying Your Ego

IMG_3700

Our ego rears its ugly little head regularly to tell us we aren’t good enough and we have to do certain things to be worthy of love and success. It makes us compare ourselves to others and feel inferior. It destroys relationships and leads to an unhappy life.

In the episode today, I talk about three ways to destroy our ego and make life more enjoyable.

Enjoy!

directory-466935_1280

032: The Cost of Expectations

directory-466935_1280

Hope for the best but prepare for the worst.

Whether you are looking to build the next Apple company or running your household, you are bound to run into things that act as major road blocks to your life.

The more expectations we have the greater our potential for unhappiness.

We have 2 choices:

1 Say “Forget it. This is too hard. I am just going to be miserable.”

2 Be mortal and realize that things are going to get tough and we must prepare. If we want to prepare, we need to practice the art of releasing expectations and embracing everything that happens in our life as a gift.

Not sure how to do this?

Perfect. That’s what the show is about today.

Enjoy!