Latest Episodes

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062: Crafting the Perfect Apology

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There are 3 constants in life: death, taxes, and making mistakes.

No matter how hard we try, making mistakes are an inevitable part of life.

The one thing we have complete control over is what we do when we make a mistake.

Do you take responsibility when you make a mistake or do you ignore it, defend it, or sweep it under the rug?

There is a recipe for crafting the perfect apology. The first step is to apologize and take full responsibility for your actions with no expectations in return and the next step is the most important. I will be sharing it in this episode.

Enjoy!

sam

061: Sam Walton’s 10 Rules for Building a Business

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The perfect ending to a wonderful book. Sam Walton shares his 10 Rules for Building a Business. How do you stack up?

Rule 1: COMMIT to your business. Believe in it more than anybody else.

Rule 2: SHARE your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner.

Rule 3: MOTIVATE your partners. Money and ownership alone aren’t enough.

Rule 4: COMMUNICATE everything you possibly can to your partners. The more they know, the more they’ll understand. The more they understand, the more they’ll care.

Rule 5: APPRECIATE everything your associates do for the business.

Rule 6: CELEBRATE your successes. Find some humor in your failures. Don’t take yourself so seriously.

Rule 7: LISTEN to everyone in your company. And figure out ways to get them talking.

Rule 8: EXCEED your customers’ expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.

Rule 9: CONTROL your expenses better than your competition.

Rule 10: SWIM upstream. Go the other way. Ignore the conventional wisdom.

In today’s episode, go through his 10 rules and share some insights of my own. Enjoy!

greeter

060: The Origin Story of the Walmart Greeter

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If you ask just about any of the 350+ million people living in the USA if they are familiar with the Walmart greeter, they would say “Yes.” The Walmart greeter is as connected to Walmart as the Swoosh is to Nike or the i… is to Apple.

As many people as there are that know about the Walmart greeter, I am sure there are just a handful of people that know the origin story.

I am about to share it with you today.

I am also going to share 3 big takeaways from the show:

1 Always look at things from the customer’s perspective

2 Always look for ways to add more value

3 Be relentless with your execution

If you would like examples of the 3 takeaways and implementation strategies or if you just want to hear the origin story of the Walmart greeter, which is fascinating in and of itself, enjoy the episode!

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059: Sam Walton’s Lessons to Get More Out of Your Team

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Sam Walton was a master of growth and getting extraordinary results from his employees, or associates, as he liked to call them. He boiled it down to 3 basic principles which we talk about in the show today:

1 Keep Your Ear to the Ground

“A computer is not – and will never be – a substitute for getting out in your stores and learning what’s going on. In other words, a computer can tell you down to the dime what you’ve sold. But it can never tell you how much you could have sold.”

2 Push Responsibility – And Authority – Down

“The bigger we get as a company, the more important it becomes for us to shift responsibility and authority toward the front lines, toward that department manager who’s stocking the shelves and talking to the customer.”

3 Force Ideas to Bubble Up

“We’re always looking for new ways to encourage our associates out in the stores to push their ideas up through the system. We do a lot of this at Saturday morning meetings. We’ll invite associates who have thought up something that’s really worked well for their store – a particular item or a particular display – to come share those ideas with us.”

Great lessons. I don’t know about you, but I am going to begin to implement these ideas to a higher level immediately.

Enjoy the episode!

photo credit: www.amazon.com

058: Sam Walton, Customer Service and Communication in a Billion Dollar Business

photo credit: www.amazon.com

photo credit: www.amazon.com

Wal-Mart is the largest company in the world by revenue. They have over 2 million employees and generate over $450 billion a year in revenue (Wikipedia).

It was all started by one man just over 50 years ago – Sam Walton. In this autobiography written in the final years of his life while he was battling sickness, he opened up amazing details about his life and that of Wal-Mart.

In this episode, I discuss from the book:

  • Sam Walton’s perspective on communication
  • Structured vs Unstructured communication
  • 3 Types of Structured Communication
  • Sam Walton’s view on customer service and what he implemented that skyrocketed their sales
  • 5 things to create an extraordinary customer experience

Take a listen and let me know what you think. Enjoy!

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057: Tools for Destroying Your Ego

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Our ego rears its ugly little head regularly to tell us we aren’t good enough and we have to do certain things to be worthy of love and success. It makes us compare ourselves to others and feel inferior. It destroys relationships and leads to an unhappy life.

In the episode today, I talk about three ways to destroy our ego and make life more enjoyable.

Enjoy!

tony adams

056: Ego is the Enemy

tony adams

I have found more and more that Ryan Holiday is correct, “Ego is the Enemy.” It is the enemy of happiness, fulfillment, and deep meaning. It is the enemy of relationships and connection. It is the enemy of so many things.

In this episode, I discuss a great quote from the book by Tony Adams which is “Play for the name on the front of the jersey, and they’ll remember the name on the back.” What does it mean to play for the name on the front of the jersey and how can this simple mindset shift create more joy, happiness, and fulfilment in your life?

Listen and find out. Enjoy the episode!