photo credit: www.amazon.com

058: Sam Walton, Customer Service and Communication in a Billion Dollar Business

photo credit: www.amazon.com

photo credit: www.amazon.com

Wal-Mart is the largest company in the world by revenue. They have over 2 million employees and generate over $450 billion a year in revenue (Wikipedia).

It was all started by one man just over 50 years ago – Sam Walton. In this autobiography written in the final years of his life while he was battling sickness, he opened up amazing details about his life and that of Wal-Mart.

In this episode, I discuss from the book:

  • Sam Walton’s perspective on communication
  • Structured vs Unstructured communication
  • 3 Types of Structured Communication
  • Sam Walton’s view on customer service and what he implemented that skyrocketed their sales
  • 5 things to create an extraordinary customer experience

Take a listen and let me know what you think. Enjoy!

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